The experience may look a little different in this new ‘norm’, but we hope it will still feel the same; ultimately, it is still our people caring for you and delivering the same attention to detail and personalised service that you are used to THE SHIP.
We want to reassure you that we've put measures in place to keep you and our teams safe so that you can confidently enjoy a stay with us.
THE SHIP 6 – our steps to keeping everyone safe:
1. Carrying out Risk Assessments & Staff Training
2. Adhering to Government guidelines for physical distancing
3. Putting in place stringent hygiene measures
4. Providing hand sanitiser for staff & guests at every possible opportunity
5. Minimising contact between staff & guests at every possible opportunity
6. Guests and staff required to wear face masks in public space
We are carrying out these measures in a way that is true to who we are, so whilst the health and safety of our team and guests is our absolute top priority, we still want you to be able to relax in a space that feels safe and familiar.
NHS & OUR OWN TEST & TRACE
The NHS Test and Trace poster will be displayed at the front of the hotels. If you have the NHS COVID-19 app you can quickly and easily ‘check in’ to The Ship Tavern by scanning the QR code. If you do not have the NHS App, you can use our own Test & Trace app which, all you need to do is scan the QR code. It will remember you on future visits too so there’s no need to keep filling in forms.
The guidance is if there is more than one person in a booking, then you can record the name of the ‘lead member’ of the group (of up to 6 people) and the number of people in that group.
The service will allow us to trace the spread of the virus and isolate new infections and play a vital role in giving us early warning if the virus is increasing again, locally or nationally.
GUIDANCE, BEST PRACTICE & ASSESSMENT
We are following all government guidelines and working on best practice measures within the premises. We are completing all necessary risk assessments and certification to validate our policies; all procedures and assessments will be constantly reviewed and updated where necessary in line with government guidelines.
We firmly believe this needs to be a joint effort between our team and our guests, so we urge you to please use maximum common sense to play your part in keeping everyone safe. In return we will be doing the same for you. Importantly, we will not be allowing any of our team members displaying symptoms inside our hotels and we would ask you to exercise the same cautionary approach.
KEEPING YOU IN THE KNOW
We will continue to be honest, transparent, and up front with you - updating and sharing information with you as soon as possible.
As we hear the latest Government directives, we’ll update all our risk assessments to provide additional information relating to health and hygiene.
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Ross & The Ship Tavern family